TERMS & CONDITIONS – REPAIR WORKS

Quote

A customer will always be supplied with a verbal and written quote at the initial consultation.

The quote will be valid for 28 days from the date on the initial consultation.

A quote is deemed to be accepted upon the receipt of a deposit (per below).

All prices are in Australian Dollars and include GST.

Deposits

A 50% deposit is required upon the acceptance of a quote.

At this time the concept design will be commenced.

Deposits can be paid in cash, or by bank transfer to:

Name: Tindrah

BSB: 062 333

Account: 1037 2069

Client Handover of Jewellery – Duty of Care

When jewellery items are handed over to the care of Tindrah of Sweden they will be handled in a professional manner so as to not incur further damage and will be housed in a safe facility at all times when they are not being worked with.

Where jewellery items are being repaired there are inherrant risks involved in the removal of stones from their mounts. Stones themselves have weakness (more in items with heavy inclusions such as diamonds, emeralds, opals and tanzanites) and some settings may hide the weaknesses (such as under the bezels and claws). Tindrah of Sweden will take all due care in the safe and delicate removal of these stones from their previous settings.

Where a breakage does occur in the removal phase, Tindrah of Sweden will not assume any liability for the replacement of the stone. Tindrah of Sweden will notify the customer in a timely manner, and will assist in sourcing a replacement stone (at clients cost, at cost price) if it is required for the design.

Cancellations – Loss of Deposit

Tindrah of Sweden commences work on a repair immediately upon receiving the “deposit” (above).

As such, any cancellations after this point will incur a loss of deposit to the value of the works completed.

In the case of a jewellery repair, the item will be returned in the state in which it currently is (this could mean that the stones have been removed and the piece is no longer whole).

The loss of deposit in some circumstances may be recredited toward further works in the future as discussed with Tindrah of Sweden on a case by case basis.

Time Frames

Repairs will take 1-4 weeks depending upon the repair complexity, or as agreed in the initial consultation.

Outstanding Payments

The balance of payment will be required prior to the handover of the piece. The property of the jewellery piece will not pass to the client until the repair cost has been paid in full.

Time frames for the payment of outstanding funds can be negotiated upon consultation but should not extend further than 1 month past the completion of the repair.

Finished Products

Finished products cannot be returned or exchanged. As a jewellery designer, I have recommendations of how thick or thin a metal must be in order to be practical, however if the client insists on a particular design that may not be practical or suitable for her/him, in the end it is the clients responsibility to pay for any additional changes to the design after the jewellery item is approved and finished.

Warranty

Tindrah of Sweden provides a 12 month warranty (under Australian Law requirements) for repairs undertaken on items of jewellery. This does not cover accidents, general wear and tear, scratching or neglect / misuse.

This warranty is limited to the specific concern worked on and specified in the repair receipt or correspondence between Tindrah of Sweden and the client.

No warranty is given to ‘other parts’ of the jewellery design which are not subject to repair.

No responsibility will be taken for the lack of design integrity of third party designs.

Please note, if another jeweller undertakes work on a Tindrah of Sweden piece including resize or repairs, this warranty will be voided. We strongly recommend returning to us for repairs and resizes, we do not take any responsibility for repairs or resizes undertaken by other jewellers.

Wear & Tear

Light dents, abrasions and scratches would be considered normal wear and tear over a one to five year period (rings). Gold is soft, so accidental damage may loosen a setting, break claws or other parts of the jewellery item.

It is recommended to visit Tindrah of Sweden every 6-12 months to have your jewellery cleaned, polished and checked to ensure settings and gems are in their place.

Care of Jewellery - Tindrah Repairs

Simple daily activities can damage your jewellery. For example always remove your jewellery before any household chores or sports.

White gold jewellery will start to appear yellowish after a while as the rhodium plating will wear off. This is a natural and normal process and can happen after 6-12 months depending on how you are looking after your jewellery piece. Rhodium plating is affected by wear and tear, by excessive sweating, acid, hair dyes, perfume, cleaning products, (such as bleach and dishwashing liquids) and chlorine. Rings that are worn every day and that are in contact with chemicals will have to be rhodium plated more often than earrings, necklaces, and dress rings that are worn less frequently.

All jewellery requires maintenance, and depending on your level of wear, it is a good idea to contact Tindrah of Sweden who will advise you on the maintenance that may be required for your jewellery.

When taking off your rings, try not to hold the claws as they may move and loosen which will put the gems at risk, it is better to remove a ring from the band (shank). When storing your jewellery, it is a good idea to keep them in individual pouches or a box from preventing the jewellery items from scratching against one other.