Refund policy
RETURNS
1. Change of Mind
30 Day MONEY BACK GUARANTEE.
We love our jewellery, and we know you will too, but if for any reason it's not quite right, we offer a full money back guarantee on the purchase price of your item.
Returning an item is simple:
(a) Call us on +61 439 375 256 during our business hours 9am to 5pm Monday to Friday, or email us at tindrahsweden@gmail.com to log your request for return and we will provide you with a returns authorisation number.
(b) You can then log your return on our website, by logging into your account www.tindrah.com/myaccount and clicking Product Returns, then following the prompts.
(c) The item must be unworn and in its original condition, including any item tags.
(d) You must return the item packaged together with the original box/packaging you received with all the documents and tags in place as originally received. Please include all original certificates with the return.
(e) You must return the item within 30 days from the date of receipt of your item.
(f) Personalised items cannot be returned: if the item was made specifically to your requirements, engraved or personalised for you, we are unable to accept these items back for return (unless received damaged or faulty).
(g) Once we receive your return, we'll let you know the same day so you can rest assured we have received your item back.
We will process your refund within seven working days of receiving your item. This refund guarantee only applies to unused and undamaged products, returned in their original condition in accordance with these Terms. If you received a gift from us with your order, you must also return the gift with the product for us to process your refund.
2. It is not what I ordered
If we've sent you the wrong item, we are very sorry! While mistakes will happen from time to time, of course we will exchange it for you or give a full refund, and we will also pay for the return postage.
We will also do our very best to get the right item to you when you need it, at no extra cost to you.
All you need to do is:
(a) Call us on +61 439 375 256 during our business hours 9am to 5pm Monday to Friday, or email us at tindrahsweden@gmail.com to log your request for return and we will provide you with a returns authorisation number.
(b) You can then log your return on our website, by logging into your account www.tindrah.com/myacount and clicking Product Returns, then following the prompts.
(c) The item must be unworn and in its original condition, including any item tags.
(d) Package your item together with the original box/packaging you received with all the documents and tags in place as originally received. Please include all original certificates with the return.
(e) You must return the item within 14 days from date of you receiving and signing for your item.
(f) Personalised items cannot be returned: if the item was made specifically to your requirements, engraved or personalised for you, we are unable to accept these items back for return (unless received damaged or faulty).
(g) Attach the Reply Paid label we send you to your parcel and take it to your nearest Post Office.
(h) We'll let you know the same day we receive your parcel so you know that we're working on rectifying the problem for you as quickly as we can.
We will process your exchange within five business days, or a refund within seven days of receiving your return.
3. It was received damaged or faulty
We are very sorry to hear you've received a faulty or defective item. We want you to love the jewellery you buy from us, please email us at tindrahsweden@gmail.com or call us on +61 439 375 256 during our business hours 9am to 5pm Monday to Friday, and we'll organise a new piece or a refund for you as soon as possible.
Once you contact us, we'll assess your return with urgency to confirm if it falls under warranty and will call you to discuss your options of refund, repair or exchange.
4. Two-Year Warranty
We stand behind the quality of our product: all items showcased on www.tindrah.com. are covered by a two year warranty, unless otherwise specified on the product details page (please check this at the time of purchase).
The warranty covers the item for all manufacturing defects and we will, at our option, repair or replace products which are proven to be defective due to the manufacturing defects. You must give us a proof of purchase (e.g. invoice or receipt) in making a warranty claim. To make a warranty claim, please email us at tindrahsweden@gmail.com or call us on +61 439 375 256 during our business hours 9am to 5pm Monday to Friday.
Our warranty does not cover:
(a) items that, in our opinion, have been misused;
(b) normal wear and tear;
(c) malicious or accidental damage;
(d) leather and rubber bands and necklaces; and
(e) battery replacements on watches.
You also have rights under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.